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iPhone Crash Reports « Curious Squid

iPhone Crash Reports

If one of our iPhone applications possesses the extreme temerity to crash on you, we’d like to find out why.  To do so, we’ll need certain information from you.

After the app crashes, it leaves some droppings on your phone.  To get those little nuggets of information from it to us here at Curious Squid. you will need to take the following steps:

Step 1

Sync your iPhone to iTunes.

Step 2

Find the crash logs on your computer.  Here is where they’re located”

  • Mac OS X : ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>
  • Windows XP: C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter/<DEVICE_NAME>
  • Windows Vista: C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>

The log file names start with application name and have the extension “crash”. The logs themselves are just text files, so you can open them in your text editor and cut&paste, or (preferably) attach them to an email.  Which brings us to the next step.

Step 3

Send us an email with any details you can remember about when it happened, what you were doing at the time of the crash, what you saw, etc.  Don’t forget to attach the crash reports you found above!

The email address is:

support@curioussquid.com


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